Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
This email is sent to the email address used at checkout.
Please allow 24 to 48 hours after receiving your shipping confirmation for tracking details to become active, as courier systems may take time to update.
If you do not see the email:
Check your spam or junk folder
Ensure the email address entered at checkout is correct
You can track your delivery using the information provided in your shipping confirmation email.
If you are unable to locate your tracking information or require further assistance, please contact us at:
Email: enquiry@bonefirm.com
When contacting us, please include:
Your order number
The email address used for the order
This helps us assist you more quickly.
Delivery timelines provided are estimates only.
For Singapore orders, delivery typically takes 3 to 8 working days, excluding weekends and public holidays.
Delays may occur due to courier issues, peak periods, or external factors beyond our control.
For international orders, delivery times may vary depending on destination and customs clearance.
Tracking information will be provided once your order has been shipped.
If you have additional questions about your order or delivery, please visit our Contact Us page or email us at: