RETURN & REFUND POLICY

Last Updated: 1 February 2026

At Bonefirm™, we believe every woman deserves to feel supported and confident in her wellness journey.

That is why we offer a 30-Day Money-Back Guarantee on your first purchase.

We want you to try Bonefirm™ with confidence. If for any reason you are not satisfied, we will do our best to make it right.

What’s Covered

You may be eligible for a refund under the following conditions:

• You may request a full refund on one (1) bottle only (even if opened) within 30 days from the date of delivery

• For multi-bottle or bundle orders, only unopened bottles in original condition are eligible for return and refund

• Limit of one refund per customer per household

• Proof of purchase is required, such as order number, email confirmation, or receipt

What’s Not Covered

Refunds will not be issued for:

• Opened bottles beyond the first unit

• Requests submitted after 30 days from the date of delivery

• Shipping fees, unless the product was defective or damaged upon arrival

• Items received as free gifts, samples, or promotional items

How Refunds Are Processed

• Refunds will be issued to the original method of payment (credit card, PayNow, PayPal, or equivalent)

• Processing time may take up to 4 weeks, depending on your payment provider

• You will receive an email confirmation once your refund has been initiated

• Bonefirm™ reserves the right to decline refund requests that do not meet the conditions outlined in this policy or where misuse or abuse of the guarantee is reasonably suspected.

Returns for Unopened Items

If you are returning unopened bottles (for example, from a bundle purchase):

• We will provide return instructions and the return address

• Return shipping costs are the responsibility of the customer, unless the product was defective or damaged

• Returned items must be in original, unopened condition

• Claims for defective or damaged items must be reported within 7 days of delivery and supported with clear photos.

How to Request a Refund

To request a refund, please email us at:

Email: enquiry@bonefirm.com

Include the following information:

• Your full name

• Order number

• Reason for return (optional but appreciated)

• A photo of the product(s), if possible

Our team will review your request and respond within 7 working days.

Our Promise

Bonefirm™ was created to support women through perimenopause, menopause, and beyond.

If you are not satisfied, we want to hear from you — not only to process a refund, but also to understand how we can serve women better.

Your experience matters to us.