Last Updated: 1 February 2026
Do I have to pay for shipping?
We offer free standard shipping within Singapore for all Bonefirm™ orders.
For international orders, shipping fees will be calculated and displayed at checkout.
Where are Bonefirm™ products shipped from?
All Bonefirm™ orders are shipped directly from our warehouse in Singapore.
How long will shipping take?
Singapore deliveries
Orders are typically delivered within 3 to 8 working days, excluding weekends and public holidays.
Delivery timelines are estimates and may vary due to logistics conditions, peak periods, or courier delays.
International deliveries
International delivery times vary depending on the destination and customs clearance.
What if no one is available to receive the delivery?
If a delivery attempt is unsuccessful due to incorrect address details or recipient unavailability, additional delivery arrangements or charges may apply.
How do I track my shipment?
Once your order has been shipped, you will receive a shipping confirmation email with tracking details.
If you have not received your tracking information or need assistance, please contact us at:
Email: enquiry@bonefirm.com
Please include your order number for faster assistance.
International Shipping Notes
International shipping fees are calculated at checkout
Delivery times vary by country
Any customs duties, taxes, or import charges imposed by the destination country are the responsibility of the customer
Address Accuracy
Please ensure that your shipping address and contact details are accurate at checkout.
Bonefirm™ is not responsible for delays or delivery issues caused by incorrect or incomplete address information.
Need further assistance?
If you have any questions regarding shipping or delivery, please contact us via our Contact Us page or email us at:
enquiry@bonefirm.com