{"id":7784,"date":"2026-01-27T10:06:13","date_gmt":"2026-01-27T10:06:13","guid":{"rendered":"https:\/\/vytaliti.sg\/1768653540935\/?page_id=7784"},"modified":"2026-02-02T08:03:06","modified_gmt":"2026-02-02T08:03:06","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/bonefirm.com\/home\/return-refund-policy\/","title":{"rendered":"RETURN &amp; REFUND POLICY"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7784\" class=\"elementor elementor-7784\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-126be827 e-flex e-con-boxed e-con e-parent\" data-id=\"126be827\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6438ab84 elementor-widget elementor-widget-heading\" data-id=\"6438ab84\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">RETURN &amp; REFUND POLICY<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-476281dc elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"476281dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-533680fa e-flex e-con-boxed e-con e-parent\" data-id=\"533680fa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d549d8 elementor-widget elementor-widget-text-editor\" data-id=\"3d549d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"142\" data-end=\"177\"><strong data-start=\"142\" data-end=\"159\">Last Updated:<\/strong> 1 February 2026<\/p><p data-start=\"179\" data-end=\"283\">At Bonefirm\u2122, we believe every woman deserves to feel supported and confident in her wellness journey.<\/p><p data-start=\"285\" data-end=\"365\">That is why we offer a <strong data-start=\"308\" data-end=\"339\">30-Day Money-Back Guarantee<\/strong> on your first purchase.<\/p><p data-start=\"367\" data-end=\"491\">We want you to try Bonefirm\u2122 with confidence. If for any reason you are not satisfied, we will do our best to make it right.<\/p><h5 data-start=\"498\" data-end=\"516\"><strong>What\u2019s Covered<\/strong><\/h5><p data-start=\"518\" data-end=\"582\">You may be eligible for a refund under the following conditions:<\/p><ul data-start=\"584\" data-end=\"952\"><li data-start=\"584\" data-end=\"683\"><p>You may request a full refund on <strong>one (1) bottle only<\/strong> (even if opened) within 30 days from the date of delivery<\/p><\/li><li data-start=\"684\" data-end=\"805\"><p data-start=\"686\" data-end=\"805\">For multi-bottle or bundle orders, only <strong data-start=\"726\" data-end=\"768\">unopened bottles in original condition<\/strong> are eligible for return and refund<\/p><\/li><li data-start=\"806\" data-end=\"860\"><p data-start=\"808\" data-end=\"860\">Limit of <strong data-start=\"817\" data-end=\"858\">one refund per customer per household<\/strong><\/p><\/li><li data-start=\"861\" data-end=\"952\"><p data-start=\"863\" data-end=\"952\">Proof of purchase is required, such as <strong data-start=\"902\" data-end=\"950\">order number, email confirmation, or receipt<\/strong><\/p><\/li><\/ul><h5 data-start=\"959\" data-end=\"981\"><strong>What\u2019s Not Covered<\/strong><\/h5><p data-start=\"983\" data-end=\"1018\">Refunds will <strong data-start=\"996\" data-end=\"1003\">not<\/strong> be issued for:<\/p><ul data-start=\"1020\" data-end=\"1271\"><li data-start=\"1020\" data-end=\"1060\"><p data-start=\"1022\" data-end=\"1060\">Opened bottles beyond the first unit<\/p><\/li><li data-start=\"1061\" data-end=\"1127\"><p data-start=\"1063\" data-end=\"1127\">Requests submitted <strong data-start=\"1082\" data-end=\"1099\">after 30 days<\/strong> from the date of delivery<\/p><\/li><li data-start=\"1128\" data-end=\"1203\"><p data-start=\"1130\" data-end=\"1203\">Shipping fees, unless the product was defective or damaged upon arrival<\/p><\/li><li data-start=\"1204\" data-end=\"1271\"><p data-start=\"1206\" data-end=\"1271\">Items received as <strong data-start=\"1224\" data-end=\"1269\">free gifts, samples, or promotional items<\/strong><\/p><\/li><\/ul><h5 data-start=\"1278\" data-end=\"1307\"><strong>How Refunds Are Processed<\/strong><\/h5><ul data-start=\"1309\" data-end=\"1584\"><li data-start=\"1309\" data-end=\"1418\"><p data-start=\"1311\" data-end=\"1418\">Refunds will be issued to the <strong data-start=\"1341\" data-end=\"1371\">original method of payment<\/strong> (credit card, PayNow, PayPal, or equivalent)<\/p><\/li><li data-start=\"1419\" data-end=\"1501\"><p data-start=\"1421\" data-end=\"1501\">Processing time may take up to <strong data-start=\"1452\" data-end=\"1463\">4 weeks<\/strong>, depending on your payment provider<\/p><\/li><li data-start=\"1502\" data-end=\"1584\"><p data-start=\"1504\" data-end=\"1584\">You will receive an <strong data-start=\"1524\" data-end=\"1546\">email confirmation<\/strong> once your refund has been initiated<\/p><\/li><li data-start=\"1502\" data-end=\"1584\">Bonefirm\u2122 reserves the right to decline refund requests that do not meet the conditions outlined in this policy or where misuse or abuse of the guarantee is reasonably suspected.<\/li><\/ul><h5 data-start=\"1591\" data-end=\"1621\"><strong>Returns for Unopened Items<\/strong><\/h5><p data-start=\"1623\" data-end=\"1699\">If you are returning unopened bottles (for example, from a bundle purchase):<\/p><ul data-start=\"1701\" data-end=\"1940\"><li data-start=\"1701\" data-end=\"1767\"><p data-start=\"1703\" data-end=\"1767\">We will provide <strong data-start=\"1719\" data-end=\"1742\">return instructions<\/strong> and the return address<\/p><\/li><li data-start=\"1768\" data-end=\"1877\"><p data-start=\"1770\" data-end=\"1877\">Return shipping costs are the responsibility of the customer, unless the product was defective or damaged<\/p><\/li><li data-start=\"1878\" data-end=\"1940\"><p data-start=\"1880\" data-end=\"1940\">Returned items must be in <strong data-start=\"1906\" data-end=\"1938\">original, unopened condition<\/strong><\/p><\/li><li data-start=\"1878\" data-end=\"1940\">Claims for defective or damaged items must be reported within 7 days of delivery and supported with clear photos.<\/li><\/ul><h5 data-start=\"1947\" data-end=\"1974\"><strong>How to Request a Refund<\/strong><\/h5><p data-start=\"1976\" data-end=\"2018\">To request a refund, please email us at:<\/p><p data-start=\"2020\" data-end=\"2053\"><strong data-start=\"2020\" data-end=\"2030\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2031\" data-end=\"2051\">enquiry@bonefirm.com<\/a><\/p><p data-start=\"2055\" data-end=\"2089\">Include the following information:<\/p><ul data-start=\"2091\" data-end=\"2218\"><li data-start=\"2091\" data-end=\"2109\"><p data-start=\"2093\" data-end=\"2109\">Your full name<\/p><\/li><li data-start=\"2110\" data-end=\"2126\"><p data-start=\"2112\" data-end=\"2126\">Order number<\/p><\/li><li data-start=\"2127\" data-end=\"2175\"><p data-start=\"2129\" data-end=\"2175\">Reason for return (optional but appreciated)<\/p><\/li><li data-start=\"2176\" data-end=\"2218\"><p data-start=\"2178\" data-end=\"2218\">A photo of the product(s), if possible<\/p><\/li><\/ul><p data-start=\"2220\" data-end=\"2292\">Our team will review your request and respond within <strong data-start=\"2273\" data-end=\"2291\">7 working days<\/strong>.<\/p><h5 data-start=\"2299\" data-end=\"2314\"><strong>Our Promise<\/strong><\/h5><p data-start=\"2316\" data-end=\"2406\">Bonefirm\u2122 was created to support women through <strong data-start=\"2363\" data-end=\"2403\">perimenopause, menopause, and beyond<\/strong>.<\/p><p data-start=\"2408\" data-end=\"2546\">If you are not satisfied, we want to hear from you \u2014 not only to process a refund, but also to understand how we can serve women better.<\/p><p data-start=\"2548\" data-end=\"2582\"><strong data-start=\"2548\" data-end=\"2582\">Your experience matters to us.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n    <div class=\"xs_social_share_widget xs_share_url after_content \t\tmain_content  wslu-style-1 wslu-share-box-shaped wslu-fill-colored wslu-none wslu-share-horizontal wslu-theme-font-no wslu-main_content\">\n\n\t\t\n        <ul>\n\t\t\t        <\/ul>\n    <\/div> \n","protected":false},"excerpt":{"rendered":"<p>RETURN &amp; REFUND POLICY Last Updated: 1 February 2026 At Bonefirm\u2122, we believe every woman deserves to feel supported and confident in her wellness journey. That is why we offer a 30-Day Money-Back Guarantee on your first purchase. We want you to try Bonefirm\u2122 with confidence. If for any reason you are not satisfied, we [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"class_list":["post-7784","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bonefirm.com\/home\/wp-json\/wp\/v2\/pages\/7784","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bonefirm.com\/home\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bonefirm.com\/home\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bonefirm.com\/home\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/bonefirm.com\/home\/wp-json\/wp\/v2\/comments?post=7784"}],"version-history":[{"count":19,"href":"https:\/\/bonefirm.com\/home\/wp-json\/wp\/v2\/pages\/7784\/revisions"}],"predecessor-version":[{"id":8106,"href":"https:\/\/bonefirm.com\/home\/wp-json\/wp\/v2\/pages\/7784\/revisions\/8106"}],"wp:attachment":[{"href":"https:\/\/bonefirm.com\/home\/wp-json\/wp\/v2\/media?parent=7784"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}